Refunds and Returns Policy for purearomarollers.com
Last Updated: May 31, 2024
Welcome to purearomarollers.com, operated by The Woodz. We value your satisfaction and strive to provide excellent customer service. If you are not completely satisfied with your purchase, we’re here to help with our easy and transparent refunds and returns policy.
1. Eligibility
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Returns must be initiated within 30 days of the purchase date.
2. Initiation of Return
To initiate a return, please follow these simple steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Provide your order number and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
3. Return Shipping
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
4. Inspection and Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, we will process your refund to the original method of payment within [number] business days.
5. Exchanges
- We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
6. Non-Refundable Items
- Some items are non-refundable, including gift cards and downloadable products.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email protected].
- We will work with you to resolve the issue promptly, including providing a replacement item or issuing a refund.
8. Contact Us
If you have any questions about our refunds and returns policy, please contact us at:
Email: [email protected]
Address: [Your Address], Johannesburg, South Africa
We appreciate your business and aim to make your shopping experience with The Woodz enjoyable and hassle-free. Thank you for choosing purearomarollers.com!
This Refunds and Returns Policy is effective as of May 31, 2024.